How We Protect Your Information
A quick overview of the key pillars of dhk99's Privacy Policy
End-to-end encryption
All your data at dhk99 is protected with 256-bit SSL encryption. Every piece of information — from login to payment — is transmitted through secure channels and cannot be intercepted.
Your Data Is Never Sold
Dhk99 never sells your personal information to third parties. Your name, phone number, and email are used solely to provide you with our services.
Secure Data Storage
All data stored on dhk99's servers is kept in encrypted format. Regular security audits are conducted and advanced firewalls are in place to prevent unauthorized access.
Cookie Settings
Dhk99 only uses essential cookies. You can manage your cookie preferences at any time through your browser settings. Your consent is obtained before any tracking cookies are used.
Your Rights Are Protected
You can view, correct, or delete your information at any time. Your data rights are fully respected at dhk99, and all requests are acted upon within 30 days.
Legal Compliance
Dhk99's Privacy Policy is built in accordance with international data protection standards. Regular legal reviews keep the policy up to date so your protection is always at the highest level.
1 Introduction & Scope
Welcome to dhk99's Privacy Policy. This policy applies to all services, websites, and mobile apps on the dhk99 platform. When you register or use dhk99, your information is processed in accordance with this Privacy Policy.
Dhk99 believes that personal privacy is a fundamental right. We are always transparent about what information we collect, why we collect it, and how it is used. The core purpose of our Privacy Policy is to help you enjoy dhk99 with complete peace of mind.
This policy is compliant with Bangladesh and international data protection laws. This Privacy Policy automatically applies whenever you use any dhk99 service.
Please Note: You will be notified in advance of any changes to dhk99's Privacy Policy. Check this page regularly for updates.
2 What Information We Collect
Dhk99 only collects the information it actually needs from you. Requesting unnecessary or excessive data goes against our policy. We collect two main types of information — what you provide directly, and what is gathered automatically through your use of the platform.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Account Verification & KYC |
| Contact Information | Mobile number, email address | Account Security & Communication |
| Financial information | BKash/Nagad number, bank details | Deposit & Withdrawal Processing |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Gaming Activity | Game history, bet amounts, wins/losses | Responsible Gaming & Service Improvement |
| Location Information | Country & Region (IP-based) | Legal Compliance & Service Restrictions |
3 How Your Information Is Used
Dhk99 uses your information only for specific, legitimate purposes. A full breakdown of how we use your data is provided below. Your information is never used for anything beyond what is listed.
- Account management: For registration, login, password recovery, and account verification.
- Transaction Processing: For processing deposits, sending withdrawals, and maintaining transaction records.
- Security Assurance: For detecting fraud, preventing unauthorized access, and securing accounts.
- Service Improvement: To improve dhk99's services based on your preferences and experience.
- Legal obligations: Retention of data necessary to comply with regulatory requirements and licensing conditions.
- Customer Support: To resolve your issues and manage support tickets.
- Responsible Gaming: Monitors gaming patterns to help prevent excessive play.
dhk99 never uses your information for advertising or third-party marketing purposes.
4 Data Sharing & Disclosure
Dhk99 does not sell or rent your personal information to third parties. In limited circumstances, data may be shared with trusted partners — always with your protection in mind.
- Payment Processors: Shared with bKash, Nagad, Rocket, and banking partners solely to complete transactions.
- KYC verification provider: With licensed agencies as legally required for identity verification.
- Law enforcement agencies: Upon a court order or a valid request from a government authority.
- Technology Partners: Cloud storage and cybersecurity providers bound by strict confidentiality agreements.
Warning: If anyone claiming to represent dhk99 asks for your information, always verify with our support team first.
5 Cookies & Tracking Technologies
Dhk99 uses cookies on its website and app. Cookies are small files stored in your browser that help improve your experience. dhk99 uses three types of cookies.
- Essential cookies: These are essential for maintaining login sessions and site security — the site cannot function properly without them.
- Performance Cookies: To understand which parts of the site are used most, helping guide site improvements.
- Preference Cookies: To remember your language, theme, and other preferences.
You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some dhk99 features to stop working properly.
6 Data Retention Period
Dhk99 does not retain your information longer than necessary. All data is stored while your account is active. After account closure, certain information is kept for a defined period in line with legal and regulatory obligations.
- Transaction data is retained for a minimum of 5 years.
- KYC documents are retained for up to 5 years after account closure.
- Gaming history is retained for up to 3 years.
- Support conversations are kept for up to 2 years.
- Once the retention period ends, data is securely deleted or anonymized.
7 Your Data Rights
You have several important rights regarding your personal information at dhk99. We respect these rights and respond to all requests within a maximum of 30 days.
- Right to Access: You can find out at any time what information dhk99 holds about you.
- Right to Rectification: You can request corrections if any of your information is inaccurate.
- Right to Erasure: You may request deletion of your data under certain circumstances.
- Right to Restrict Processing: In certain cases, you can request that the processing of your information be restricted.
- Right to Portability: You can request a download of your data.
- Right to object: You may object to certain types of data processing.
To exercise these rights, contact our support team. All requests are resolved within a maximum of 30 days.
8 Child Protection Policy
Dhk99 strictly does not collect or store information from anyone under the age of 18. Our platform is for adults only. If a minor registers by mistake and we become aware of it, the account will be closed immediately and all associated data will be deleted.
If you believe your child is using dhk99, please contact our support team right away. We will take prompt action.
A note for parents: Keep parental controls active on your device and ensure dhk99 login credentials are kept away from children.
9 Security Measures
Dhk99 uses industry-leading security technology to keep your information safe. Our security team monitors systems around the clock and responds to any threats immediately.
- 256-bit SSL/TLS encryption on all connections.
- Stored data is protected with AES-256 encryption.
- Two-Factor Authentication (2FA) is available for added security.
- Regular cybersecurity audits and penetration testing.
- Advanced firewall and DDoS protection.
- Strict data access controls for staff.
Please keep in mind that no method of transmission over the internet is 100% secure. Always use a strong password and never share it with anyone.
10 Privacy Policy Changes
Dhk99 reserves the right to update this Privacy Policy as needed. For major changes, registered users will be notified by email or SMS at least 30 days in advance.
Check the "Last Updated" date at the top of the page to see when the policy was last changed. Continued use of dhk99 after any changes constitutes acceptance of the updated policy.
11 Contact Us
For any privacy-related questions, requests, or complaints, please reach out to the dhk99 support team. We are always ready to assist you.
Email: [email protected] — We typically respond within 24 hours.
You can directly FAQ Page or Responsible Gaming You will also find the necessary information on this page.